Where is my reset password email?


Kindly check your inbox along with the BIN/SPAM folder.


It is also possible that the e-mail was blocked by a firewall rule or spam protection:

•Subject: SAP ID Service: How to reset your SAP password

•Sender: notification@sapnetworkmail.com

•SMTP hosts: smtpde01.smtp.sap-ag.de (, smtpde02.smtp.sap-ag.de (


If you still haven't received the email please send an email to SSO team at sso@sap.com  or to their alternate mailbox itsm.notification-service@sap.com

They will get in touch with you regarding this matter.