Registration related FAQs
4. Get error when register/Login:
It means that you have an account under the email address that you are using.
Please “Log On” or use “Forgot Password” to access your account.
2) Error upon login: "Sorry, we could not authenticate you. Try again."
Here are three of the trying situations that were the likely reason.
a. You have encountered an incorrect password. Please reset your password.
b. The user ID/email login you are trying to use is not correct / Customer user ID doesn’t have log-in authorization.